Russell Armer earns fourth HBF 5-star customer satisfaction rating as company celebrates 60th anniversary

Posted on March 22, 2021 | Awards

Russell Armer Homes has achieved the highest-possible rating in the Home Builders Federation annual customer satisfaction survey (CSS) for 2021 – for the fourth time – as the company celebrates its 60th anniversary. Just 42 companies in the UK received the top accolade this year.

The survey is unique as its ratings system is based solely on feedback from new home purchasers in the UK. With a score of 100%, Russell Armer sailed comfortably past the 90%+ ratings threshold to secure coveted 5-star status.

The HBF annual survey is one of the most comprehensive of its kind carried out in the UK. Company star ratings are compiled by analysing responses from customers who are asked if they’d recommend their housebuilder to a friend.

Russell Armer’s Martyn Nicholson:

‘We’ve managed to maintain our focus on quality and customer satisfaction, despite operating in some of the toughest times we’ve ever known. To receive 5-star status on behalf of the Russell Armer team for the fourth year is a very great honour, especially as it coincides with the 60th anniversary of the company’s incorporation. We couldn’t be more delighted’

The Home Builders Federation (HBF) is the main representative body of the home building industry in England and Wales. Its members account for 80% of all new homes built in England and Wales in any one year.