Our Team Is 5-Star, Once Again!Posted on March 29, 2018 | Awards, Events, News, Property
The Russell Armer Homes’ team is celebrating earning a Home Builders Federation (HBF) Five-Star Rating Award for the second year in a row, bringing yet another accolade back to Kendal.
Achieving the 5-Star status means that we have again demonstrated our commitment to customer service excellence. We’ve been building first-class homes in Cumbria since 1961 and are naturally delighted to be one of only 20 homebuilders in the country to earn a 5-Star Rating through this rigorously policed award scheme.
We were awarded a plaque to recognise our achievement in gaining the highest rating possible, at an event held in London on March 21, attended by our managing director, Martyn Nicholson, and our construction director, Andrew Taylor.
The HBF Star Rating awards are based on customer responses to the National New Homes Survey, conducted by the National House Building Council (NHBC). Owners of new homes built and purchased during the year are asked to rate the service they received from their homebuilder. Based on these responses, a Star Rating of between one and five stars can be awarded.
Earning a five-star accolade, at a time when the construction industry is under pressure to increase the volume of new homes built, is no mean feat. We have based our success on having a company culture fully focused on customer satisfaction at every operating level within the business. From their induction onwards, every one of our employees understands why delivering excellence in customer service matters.
Martyn says: “In a way, it is harder to retain a 5-Star Rating than to earn it for the first time, so we are extremely proud that our team never rests on its laurels and continually strives for excellence. This is the reason we have been awarded this rating for the past two years.
“The whole team deserves this HBF Star Rating recognition, which can be used by the consumer as evidence that we do not just talk about service excellence, but actually deliver it.”