Customer Charter
At Russell Armer we appreciate the importance, excitement and commitment of buying a new home. Our aim is to help you through the home buying process in a friendly and professional manner and to provide you with a new home that both you and ourselves can be proud of. Set out below is our Company Charter which demonstrate our commitment to our customers.
Our helping hand
Our helping hand is offered to assist in selecting the right home for you and personalising it to suit your taste and lifestyle.We offer step by step guidance through the buying process. Our aim is to help you make the most of your new home and location.
About your new home
We aim to provide reliable and relevant information about your new home, the development and local amenities in a clear, easy to understand manner.
Warranties
As an NHBC A1 rated (the highest possible category) builder many of our new homes are covered by the NHBC 10 year Buildmark warranty scheme. Our Sales Advisors will provide you with details of the scheme. For the first two years after you buy your home all items are covered against defects. In the remaining years, structural defects and certain other items are covered by the warranty. Additionally, extended warranties are provided by some of our suppliers on certain items.
Health & Safety
Housing developments are an active place of work and the safety of visitors and employees is a priority.We will advise you on any safety procedures that are necessary to minimise risks during your visit. We will also supply you with information to help you use and maintain your new home in a safe manner.
Preparing for your move
On the day of moving in, you will be welcomed with your keys and supplied with a Home Owners information pack.We will have staff
available to offer assistance with any queries you may have.
At home
Russell Armer's helping hand is extended to all our customers beyond the day of moving in. We offer the reassurance of our reputation for on going customer care under the NHBC Buildmark scheme. Information on our Customer Care service will be provided in your new Home Owners information pack.
Environment
Russell Armer homes are insulated to a high standard and are heated by efficient heating systems.These measures reduce your running costs, use less energy and emit less environmentally damaging gases than most older homes. Our policy in building your home is also to reduce waste and where practical to use environmentally friendly products.
Customer care
You can expect all Russell Armer employees to be helpful, polite and endeavour to assist you with any concerns or questions you may have.If we do not meet your expectations at anytime please let us know in order that we can improve our service in the future.
